Here are some frequently asked questions that may help you before your visit to us.
Dress accoring to the weather and we recommend comfortable stretchy trousers. Leggings are ideal! Jeans are not suitable as these can be restrictive and cause rubbing to the inside of your leg.
Footwear should be a comfortable shoe or boot with a small hell. Wellies are a great option. We do not allow you to ride in trainers and you may be refused riding if your footwear is not suitable. We do have a selection of riding boots that you can borrow if you get stuck.
All riders must wear a riding hat when mounted up on their horse. We have riding hats that you can borrow if you do not have your own.
All rides start at the time of your booking. Please arrive 15 minutes before your booking time to get equipped with riding hats and boots and mounted up on to your horse.
Please note our below cancellation policy.
We require 48 hours notice before your ride start time for all cancellations and changes to sessions. All cancellations will have the cost of the ride returned back to them as account credit. This can then be used to book another ride. Our cancellation policy does not cover illness or injury.
Cancellations need to be completed by you via your online account and you wil get an email notification of the cancellation.
To change a ride, simply cancel your exisiting booking and re-book for the new date and time you require. The cancellation policy still applies to booking changes.
Horse riding is a risk sport. There is a risk a rider may fall off and be injured.
We do everything possible to ensure the safety of our customers when riding with us. However, accidents can happen but will be prevented where possible.
We fully vet all of our horses and undertake indivudal risk assessments for each one. Horses are live animals and can be unpredictable at times. We ask riders to tell us about their riding abilities during the registration process to ensure a suitable horse is selected for them to ride.
We do have an excellent safety record and are fully licensed and insured.
No. Unfortunately we do not allow customers to bring dogs. This is mainly for health and safety reasons.
We have a number of dogs residing at the yard and unknown dogs can create unwanted behaviour.
If you would like to book a party for your child with us, please email firstname.lastname@example.org with your requirements. We need to know the date you have in mind for your booking and how many children you are booking for.
Please note that for a private party booking we have a minimum requirment of 6 children for the booking.
The online booking system does not have the same options as a person. Usually if you are unable to make a booking it is something simple that needs amending.
Please ensure if you are using the latest version of the EC Pro app. The app requires regular updates to ensure it functions effectively.
The system does not work on Google or Safari pages of mobile devices. If you are not using the EC Pro app, please ensure you use a PC or laptop to access the web pages of the booking site.
Check your rider details are correct. We often find that incorrect rider dates of birth and weights are common issues experienced when trying to book. The system will only show you what sessions are avaiable for your rider's age, ability and avaiability of horses for their height and weight.
If you continue to have issues please contact us via email - email@example.com
Please get in touch with us by emailing firstname.lastname@example.org if you have any further questions or you need any help.